Trailskill (the "service") is operated by Vibecrab OÜ, a private limited company registered in Estonia (registration number 17289453), with its registered address at Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Harju maakond, Estonia ("we", "us").
These terms form a contract between you and us when you create an account or otherwise use the service. Please read them together with our Privacy Notice, which explains how we handle personal data. If you do not agree to these terms, do not use the service.
2. Your account
You must be at least 16 years old to create an account.
There are two kinds of account, chosen when you sign up and fixed after that: professional accounts, for people learning and building a record of their skills, and recruiter accounts, for companies and independent recruiters hiring Salesforce professionals.
An account is for one person. Give accurate information, keep it up to date, and keep your password to yourself. You are responsible for what happens under your account; tell us straight away if you think someone else has used it.
Recruiter accounts are reviewed before they can search the directory or contact anyone. We may decline or revoke recruiter access at our discretion, for example if we cannot confirm that the account is a genuine recruiter.
3. The service
Trailskill offers learning trails with knowledge checks, practice exams, a simulator of realistic Salesforce scenarios, a personal record of your skills and experience, a directory that approved recruiters can search, and messaging between recruiters and professionals.
Trails, knowledge checks, practice exams, your record, the directory and messaging are free of charge. The simulator, the LinkedIn verified mark and sitting a practice exam before finishing its trail are part of a paid subscription, Trailskill Pro, described below.
Trailskill Pro
What it includes. Access to the simulator; sitting a trail's practice exam before finishing all of its units; once you verify your LinkedIn account, a verified mark next to your name; and, if you switch it on, a public profile page that anyone with its link can open without an account. It is available to professional accounts only.
Price. USD 3.99 for 30 days (monthly) or USD 30 for 365 days (yearly), plus any VAT or sales tax that applies where you live. The tax is calculated from your billing address and shown before you pay. Businesses that give a valid VAT number may be charged under the reverse-charge rules.
Payment. Payments are processed by Stripe. You pay at the start of each period. A period runs from the day you pay: 30 days on the monthly plan and 365 days on the yearly plan, not a calendar month or year. If a payment fails, Stripe retries it for a short time; if it still fails, Pro ends.
Renewal and cancelling. Your subscription renews automatically for the same period at the then-current price until you cancel. You can cancel or switch plans at any time under Profile › Trailskill Pro › Manage subscription. Cancelling stops the next renewal; you keep Pro until the end of the period you have paid for. We will tell you at least 30 days in advance of any price change, and you can cancel before it applies.
Right of withdrawal. If you are a consumer in the EU, you may withdraw from a new subscription within 14 days of buying it, without giving a reason, by writing to legal@vibecrab.com. Because you ask for Pro to start immediately when you subscribe, we refund the payment minus a proportionate amount for the days you had Pro before withdrawing.
Refunds otherwise. Apart from the right of withdrawal and any other rights you have by law, payments for a period that has started are not refunded.
The verified mark. The mark shows that you signed in to a LinkedIn account with LinkedIn's own sign-in and that the account carries the name shown. It does not verify your experience, certifications or the LinkedIn link you type into your profile. It is shown only while you have Pro, and you can remove it at any time. Using someone else's LinkedIn account to get the mark is a breach of these terms.
Referrals. Each professional account has a referral link. A referral counts when someone creates a new professional account through your link, free or Pro, and it counts in the calendar month (UTC) in which they sign up. In one calendar month, 5 referrals earn 30 days of free Pro and 20 referrals earn 365 days of free Pro; each reward can be earned once per month. Free Pro runs from the day you reach 5 or 20 referrals. It is not added on top of free Pro you already have, so reaching 20 gives 365 days from that day, but free Pro you already have is never shortened. If you already pay for Pro, your next payment is moved back by 30 or 365 days instead; if you subscribe while on free Pro, you are not charged until the free Pro ends. Free Pro has no cash value. Creating accounts to refer yourself, or using fake or someone else's details, is a breach of these terms, and we may withdraw rewards earned that way.
When Pro ends. You lose access to the simulator, the mark is hidden and your public profile is no longer available. Points and skill evidence you earned in the simulator stay on your record.
We work to keep the service available and accurate, but we may change, add or remove features, and the service may sometimes be unavailable for maintenance or reasons outside our control. We will give reasonable notice before withdrawing a significant part of the service, unless that is not possible for legal or security reasons.
4. Not a certification
Trailskill is independent. It is not affiliated with, endorsed by or sponsored by Salesforce, and it does not issue certifications. Badges, levels, exam passed confirmations and simulator scores earned on Trailskill show what you did on Trailskill only. They are not Salesforce certifications or credentials of any official body, and must not be presented as such.
Practice exams are written by us to help you prepare; they are not official exam content. Passing them does not guarantee success in any official exam, nor any job or engagement. Salesforce, Trailhead, Journey Builder and related names are trademarks of Salesforce, Inc. and are used only to describe the subjects covered. Other product names belong to their owners.
5. Your content
Your profile, experience, certifications, photo and messages remain yours. You give us a non-exclusive, royalty-free licence to store, copy, display and transmit that content only as needed to run the service, for example to show your record to approved recruiters and members as described in the Privacy Notice. The licence ends when the content or your account is deleted, except for copies we must keep by law or that are in backups awaiting deletion.
You confirm that what you post is accurate and lawful and that you have the right to post it. In particular, list only official certifications you really hold, and use your own photo or one you have permission to use.
6. Acceptable use
You must not:
give false information, impersonate anyone, or claim certifications or experience you do not have;
harass, threaten, discriminate against or spam anyone, or send unsolicited commercial messages;
post content that is illegal, infringes someone else's rights, or contains malware;
copy, scrape, harvest or bulk-download records, course content or exam questions, by automated means or otherwise, or try to read the directory end to end;
publish, sell or share our exam questions or answers, or use them to build a competing product;
get around access controls, rate limits, recruiter review or another member's privacy settings, or test the service's security without our written permission;
interfere with the service or other people's use of it, or use it in breach of any law.
7. Recruiters
If you use a recruiter account, you also agree that:
you will use the directory, records and messages only to recruit for genuine roles or engagements, and not for marketing, selling services or any other purpose;
any personal data you take from Trailskill, for example by noting a candidate's details, is processed by you as an independent controller, and you are responsible for having a lawful basis, informing the person where the GDPR requires it, keeping the data secure and deleting it when it is no longer needed;
you will not export, resell or pass on professionals' data to anyone else, except within your own organisation or to the client you are recruiting for, and only for that role;
you will stop contacting anyone who asks you to, and respect blocks and privacy settings;
you will not discriminate unlawfully in recruitment.
8. Our content
The trails, units, questions, exams, simulator scenarios, design and software of Trailskill belong to us or our licensors and are protected by copyright and other laws. We give you a personal, non-exclusive, non-transferable licence to use them through the service for your own learning or, for recruiters, for recruiting. You may not copy, republish or distribute them beyond that without our written permission.
9. Reporting illegal content
If you believe content on Trailskill is illegal or breaks these terms, tell us at legal@vibecrab.com. In line with the EU Digital Services Act, please include: why you think it is illegal, where it is (for example the person's name and what part of their record or which message), your name and email address (unless the report concerns child sexual abuse material), and a statement that you believe the report is accurate and complete.
We will confirm receipt, review the report diligently and objectively, and tell you what we decided. If we remove or restrict your content or account, we will tell you why, unless the law prevents it, and you can ask us to review the decision by replying to that message. You may also use an out-of-court dispute settlement body certified under the Digital Services Act, or go to court.
The address above is also our single point of contact for users and for authorities under Articles 11 and 12 of the Digital Services Act. You can write to us in English or Estonian.
10. Suspension and closing an account
You can stop using Trailskill at any time and ask us to delete your account by writing to us from the email address on the account. We will delete it and its data as described in the Privacy Notice.
We may suspend or close an account, remove content, or revoke recruiter access if you seriously or repeatedly breach these terms, if the law requires it, or to protect other users or the service. Unless it would be unlawful or put others at risk, we will tell you the reasons and give you the chance to respond. If we close the whole service, we will give you at least 30 days' notice.
Sections 4, 5 (for copies we may keep), 7, 8, 11 and 14 continue to apply after an account is closed, as far as relevant.
11. Warranties and liability
We provide the service with reasonable care and skill. Learning content and practice exams are for preparation and may contain mistakes or fall out of date as products change; check official documentation before relying on them for important decisions. Recruiters and professionals are responsible for their own decisions about whom to hire or work with; we do not verify the declared experience or certifications of members, other than offering a place for verification links.
To the extent the law allows, we are not liable for indirect or consequential loss, or for loss of profit, business or opportunity, and our total liability to you for any claim is limited to EUR 100 or, if higher, the amount you paid us for Trailskill Pro in the 12 months before the claim arose. Nothing in these terms limits or excludes liability for damage caused intentionally or through gross negligence, for death or personal injury, or any other liability that cannot be limited under applicable law, including the Estonian Law of Obligations Act. If you use Trailskill as a consumer, these terms do not affect your mandatory statutory rights.
12. Personal data
We process personal data in accordance with the GDPR and Estonian law, as set out in our Privacy Notice. That notice explains what we collect, why, who can see it, how long we keep it and how to exercise your rights.
13. Changes to these terms
We may update these terms, for example when the service or the law changes. For changes that affect you materially, we will tell you in the app or by email at least 30 days before they take effect, unless a shorter period is required by law or for security. If you do not agree, you can close your account before the change takes effect. If you keep using Trailskill after that date, the new terms apply.
14. Law and disputes
These terms are governed by the laws of the Republic of Estonia. If you are a consumer living elsewhere in the EU, you also keep the protection of the mandatory consumer laws of your country.
Please contact us first so we can try to resolve any problem. Disputes are heard by Harju County Court (Harju Maakohus) in Tallinn, but if you are a consumer you may also bring proceedings in the courts of the country where you live. Consumers can also turn to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Consumer Protection and Technical Regulatory Authority.
If any part of these terms is found invalid, the rest remains in force. If we do not enforce a term straight away, we have not given up the right to do so later.
15. Contact
Vibecrab OÜ, Tallinn · Registration number 17289453 · Sepapaja tn 6, Lasnamäe linnaosa, 15551 Tallinn, Harju maakond, Estonia · legal@vibecrab.com